• 2005

Company Description

3CLogic provides Cloud-based multichannel communications for service desks and sales organizations

3CLogic offers the most flexible solutions to enterprise interested in moving their customer interactions to the Cloud. From a simple connector between a legacy telephony system and a cloud-based CRM (3C Connect), to a hybrid solution or a complete AWS Cloud deployment. 3CLogic integrates with other cloud-based solutions, including CRM, CSM and WFM, while providing market-leading security, scalability, and reliability. Its complete suite of inbound, outbound, multi-channel cloud-based contact center solutions provides companies with a 360-degree view of all their customer interactions, regardless of the channel chosen. Allowing for better first call resolutions and increasing customer satisfaction. In addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. Finally, 3CLogic AI driven tools make the seamless blending of virtual and human agents a reality.