CallMiner

CallMiner provides conversational analytics solutions for improving agent performance and quality management across all contact channels.

CallMiner is the leader in enterprise speech analytics. CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. Founders Gallino, LaCoursiere and Brown incubated CallMiner in 2002. Since then they've established a global footprint and have offices throughout the U.S. and U.K. CallMiner has been awarded several patents and registered trademarks, and are the recipient of many major awards, including product of the year. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.