Callpicker

Call analytics, routing & tracking

Callpicker is a call analytics service specially designed for customer support and sales departments to improve customer satisfaction and gain new customers. Callpicker routes efficiently each incoming call among your staff wherever they are (Office, Mobile, Home, etc), and your customers can easily rate them. Provides insightful analytics and reports via e-mail about your customers (how many new customers called, when do you miss most of your calls, from where, how many calls you received, etc.) Tracks and records each and every call automatically. No hardware investments, it's a service! Currently has coverage in USA, Canada and Mexico and 25 countries. And much more!