Cellesense

Creating a self-service channel, using instant messaging (IM) infrastructure.

Cellesense increases service providers' productivity and efficiency by enabling their customers to request and receive information in an automated or semi-automated way, thus reducing costs, increasing effectiveness and improving service efficiency. Cellesense offers a self-service channel, using instant messaging (IM) infrastructure, such as Text (SMS), MMS, and various others. Cellesense’s unique technology for understanding natural language enables self-service over these channels. With the Cellesense solution, ANY programmer can easily develop an application and integrate it with existing systems. The Cellesense solution can be utilized in all industries that provide a self-service option: banking, insurance, transportation, healthcare, Content (news, ringtones, stock quotes), and many others. Whenever the customer needs frequent interaction with the organization and/or access to structured data, as in ordering tickets, schedules, account balance and stock market inquiries, the Cellesense solution provides the conduit and eases the process.