Dispatch & Tracking Solutions

Dispatch & Tracking Solutions (DTS) provides towing dispatch, management, and tracking services to law enforcement.

Dispatch & Tracking Solutions (DTS) was the first company to deliver a web-based dispatch and tracking system that manages the entire towing and impounding process. This product for law enforcement agencies and the towing industry required several years and over 10 million dollars of initial investment. The company’s history began with a leading systems integration company called GDI Inc., which was founded in 1991. GDI developed enterprise business applications for many industries with clientele such as Xerox, Fujitsu, McDonnell Douglas, Computer Science Corporation, Fox Broadcasting, Earthlink, and Ingram Micro. GDI acquired a series of software companies in 1998 that had solutions for tow companies. These software companies were combined and called eTrak. With GDI’s software development experience, the acquired tow industry experience and Sheriff Brad Gates’ 40 years of law enforcement experience, eTrak began to formulate a vision for a towing and impounding product for law enforcement agencies. A first generation product was launched at San Diego Police Department in January of 1997. Based on this success, a second-generation web-based product was designed and completed for law enforcement agencies to provide them with real-time information to dispatch, track, bill, report and manage towing activities.