Dixa

Dixa is cloud-based customer service software with telephony, email, and chat powered by human and artificial intelligence.

Dixa is cloud-based customer service software that enables you to deliver personal support on phone, email and chat directly from your browser. The company strives to offer access to the platform at a price point that reflects what its users can afford in its current lifecycle. It provides an open platform that connects its users to the ecosystem of services, data, and software that they already use. Dixa helps setup browser-based cloud call center platforms that features automatic call distribution, call queues, outbound caller IDs, and personalized greetings. The agent interface is a web application with a focus on usability. The app helps agents deliver customer service on multiple channels. Key features are multichannel queueing and routing, cross-channel contact recognition, premade replies and real-time and historical analytics. Dixa is based in Copenhagen, Denmark and was founded in 2015 by Krisztian Tabori, Jakob Nederby Nielsen, Jacob Vous Petersen, and Mads Fosselius.