Expert Personal Shopper (XPS)

Expert Personal Shopper (XPS) is a dialogue-based product recommendation platform that radically enhances product discoverability.

Fluid Expert Personal Shopper℠ is a dialogue-based product recommendation platform that radically enhances product discoverability while simultaneously offering an improved customer experience. XPS℠ does this by digesting millions of data points and volumes of content around a category or product to become your top product expert and advocate. Instead of combing through page after page of products using traditional search or navigation-style shopping, Fluid XPS℠ creates an experience where shoppers engage in a conversation that mimics talking to an in-store expert. XPS then asks questions using natural dialogue, and uses the answers to surface just the right information to quickly guide shoppers to the products that exactly meet their needs and requirements.