CFI Group

CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988.

CFI Group (www.cfigroup.com) is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988, CFI Group provides a technology platform that leverages the methodology of the American Customer Satisfaction Index (ACSI). This platform allows organizations to measure key satisfaction drivers across multiple channels, predict future behavior and increase the value of customer relationships, thereby improving financial performance.