Dictanova

Dictanova has developed a text analytics and sentiment analysis cloud based platform, for customer feedback analysis purpose.

Founded in 2011 by Fabien Poulard (PhD in Computer Science, automated language processing), Dictanova has developed a cloud based platform that provides text analytics and sentiment analysis services, for all companies who need to understand their customers. This platform allows marketing and customer experience professionals to explore and analyze thousand of client feedbacks in a few minutes. Customer feedback analysis provides keys to understand clients needs, and identify the subjects of tension in the customer experience as well as the delighting factors.