iDealResponse

Social performance management platform that uses crowdsourcing to determine the best verbal responses for frontline employees.

iDealResponse is a team-powered verbal performance platform that quickly uncovers the verbal best practices in sales and service teams and disseminates them across an organization. iDealResponse drives consistently exceptional customer conversations. The first “verbal social” platform, iR helps sales and support reps hone sales pitches, master winning responses to customer objections, and prepare for critical negotiations. An easy-to-use, phone-based solution, iR gives teams a way to collaborate in real time to quickly master the knowledge and verbal skills to win and keep customers. Within every organization there is a deep reservoir of verbal intelligence – the knowledge and skills employees use to communicate with each other and with customers. It has also been estimated that up to 90% of the knowledge in a company is shared verbally. iDealResponse captures verbal intelligence and disseminates best practices corporate-wide. iDealResponse engages teams in a continuous improvement cycle to build knowledge and verbal skills. Reps rate each other on targeted metrics measuring content and delivery. They collaborate to identify the concepts, strategies, and verbal best practices that will propel team performance. Response recordings and team “iDeal Ideas” are accessible anytime in the cloud. iDealResponse is a revolutionary approach to improving verbal performance that can be used stand-alone, or integrated seamlessly with your existing training program. IR engages employees in a structured, sustained learning and collaboration system and helps you turn B players into A players. The team collaborates on responses so they always have field-tested verbal best practices at their fingertips.