InteliWISE USA

InteliWISE USA utilzes language recognition and interactive video technology to optimize online customer service experiences.

InteliWISE delivers new generation Conversational Agents, bringing new user experience and enhancing online business through language recognition and interactive video. Video people... Conversational Agents, or Intelligent Avatars, understanding customers' questions written in their own words... Providing actionable responses with video multimedia... _____________________________________________ How they help to build online business? 1/ this tech is essential to CRM, website, intranet, marketing campaign 2/ they combine great video with language recognition technology to leverage user's experience 3/ agents optimize business performance by cutting operational costs (i.e. $0.05 per clients request) and increase sales conversions (even 28% CTR) ... _____________________________________________ How businesses use this versatile conversational technology? 1. Customer Care Lower costs without lowering customer service High touch @ lower costs Types of avatars: Call Center Agent Conversational Agents make web self-service an experience that consumers love to talk about! (and with!) 2. eCommerce Sell or upsell without the commission structure e-Commerce with a helping Avatar Types of avatars: Executive sales agent Product marketing avatar Celebrity or mascot avatar Policy avatar 3. Enterprise Search Search or Retrieve better with a helping Avatar Leap to content without the push button tree Types of avatars: WebNews alert agent Market Research agent Product marketing agent 4. Survey Enable Consumers to be more self-sufficient Collect customer opinion (without the hang-ups or drop-outs) Types of avatars: marketing survey agent _____________________________________________ Is it possible that virtual employees handle questions correctly? Inteliwise Conversational Agents Get the message to the user better than the traditional web-self service by 1. Understanding customers questions written in their own words, even with mispellings and grammar errors 2. Utilizes a text-to-speech engine for users to hear the answers 3. Provides responses to direct questions by showing the answer, speaking the response, and leading the customer to the results. 4. Delivers multimedia reinforcement so that users see the answer to “How to” questions 5. Incorporates web 2.0 technologies to enable RSS external data feeds, and utilities click-to-answers, leaping to various content 6. Delivers reporting to the web owner easier and with more clarity; What is on the minds of your users? _____________________________________________ Why this technology is so unique? InteliWISE utilizes powerful patent-pending technology that integrates an interactive avatar virtual agent with natural language processing to deliver an improved man-machine interface. Artificial intelligence combined with an alluring graphics presentation of the virtual agents delivers an almost real world experience. The InteliWISE platform consists of four elements: The Presentation avatar, the Knowledge Base Engine, the Media Server with Text-to-Speech and Multimedia, and the Statistics Reporting package. Experience it yourself at www.inteliWISE.com