Kanisa

Provides self-service software and services for businesses to offer customers on their Web sites.

Kanisa is the provider of knowledge-empowered customer service applications. They help customer support organizations meet the pressures of increasing customer demand and tightening budgets while delivering higher levels of service and satisfaction. They do this by providing a suite of applications to make support analysts more effective, to leverage expert users' knowledge, and to empower customers with knowledge directly on the website. Kanisa exists to help service organizations solve their toughest problem — making customers happy — without breaking the bank. The faster and more accurately you can answer questions and the more you can avoid problems altogether, the happier customers are. Kanisa enables agents and customers with the knowledge they need to get the most out of your solutions.