mplsystems

mplsystems develops technology solutions that focus on multi-channel contact center management, CRM, and field service management.

mplsystems offer all the ingredients of the Multi-Channel Contact Centre from skills based routing to call recording, reporting and workforce optimisation through to e-mail, chat and social media. This technology sits alongside the customer experience software which includes customer services, campaign modules and Intelligent Agent Desktop to create a customised Contact solution which is cost effective from 4 to 4000 seats.