Neva

The future of AI for ITSM: support automation using NLP and machine learning.

Make enterprise service excellent for employees and frontline agents by automating the resolution of common issuesand accelerating the resolution of everything else using cognitive technologies like AI, natural language processing, and machine learning. What’s missing from enterprise software is a layer of intelligence that automates not just tasks but the decision-making process. That’s Neva. That’s the future of software. Neva exists because employees deserve exceptional support. Too often, what they get is poor and slow. User interfaces are cumbersome and systems don’t learn. Today, every company is a technology company and the most successful ones deliver compelling technology-driven user experiences in ways that improve morale, productivity, and profitability.