Yonyx

Decision tree driven interactive guides for customer service, training & marketing applications

Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service. A Yonyx guide is a way of organizing information for interactive delivery to users (call center agents or end-customers) along their lines of interest. Each guide is created for a given topic (call driver) & looks like a multimedia flowchart. At each step in the guide, you give incremental information to the user, ask a follow on question & branch off in a given direction based on the user’s response. Built on a proprietary graph data base & delivered as a cloud service that integrates with various CRM platforms such as Salesforce, Zendesk, BMC Remedy, Oracle Rightnow etc., Yonyx platform also captures powerful analytics that help you derive invaluable insights from your customer interactions. Call center agents benefit from Yonyx OneClick Transcript (a timestamped documentation of the path traversed through the guide) that substitutes for subjective call summary notes they painstakingly write today.