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A senior researcher at IBM Center for Social Software, T.J. Watson Research Center in Cambridge, Massachusetts, he designs and builds new social software services, and explores the social, business, and technological implications of these new tools through large-scale field studies of use. Important projects include the Dogear Social Bookmarking System, the Beehive Social Networking Service, and the Cattail Social File Sharing System, which were all pioneering examples of social software designed for enterprise settings. As part of this research program, he has completed empirical studies of incentive and reward systems in social applications, and examined novel approaches to social recommenders and social search. Recently, he has been investigating how social applications accelerate awareness of cultural differences and how we can design novel systems to better support intercultural collaboration. He holds a BA from Columbia University, an MS in Management from Purdue University and a PhD. in Cognitive Psychology from Rutgers University. Prior to joining IBM, he worked at AT&T Research and Bell Laboratories, where he explored how new technologies changed employee work activities, organizational roles, and patterns of communication. He also directed a User Interface Design Group, which was responsible for the user interface design of advanced business communications systems as well as conducting exploratory prototype development of advanced speech applications and pen-based interfaces. He has been an adjunct faculty member at Rutgers University and at Tufts University, where he recently taught a class on The Social Web.
Noted For:Director of a User Interface Design Group, which was responsible for the user interface design of advanced business communications systems as well as conducting exploratory prototype development of advanced speech applications and pen-based interfaces
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