OTRS

Open Source Help Desk solutions and ITSM

The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The OTRS software is available in 32 languages and used by over 110,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). Founded in Germany in 2003, OTRS Group has offices in Europe and Latin America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services. The OTRS Help Desk software supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. The OTRS ITSM software provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) software. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit www.otrs.com.