Niggle

Mobile and web feedback services

Niggle provides a platform for customers and businesses to engage in conversation in a secure and anonymous environment. The service allows businesses of all sizes to collect customer feedback online, via text message or through the post. Niggle collates and analyses the feedback, and allows businesses to respond and issue vouchers – helping to build loyalty and repeat custom. The majority of Niggleâ€s existing customers are small businesses in the food and hospitality sector. Niggle operates a customer portal website where businesses can choose to publish conversations, however the service is essentially a private platform that attempts to direct unhappy customers away from public review websites.